Thank you for choosing Empowered Beginnings. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services.

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1. INFORMATION WE COLLECT

a. Personal Information:

• Name

• Contact information (phone number, email address)

• Address

• Date of Birth

• Health information relevant to doula services

b. Payment Information:

• Credit card details (if applicable)

• Billing information

c. Client Communications:

• Correspondence, including emails, messages, and notes related to the doula services

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2. HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:

a. Providing Doula Services:

• Personal information is used to provide personalized and supportive doula services.

b. Communication:

• Contact information is used for appointment scheduling, follow-up communications, and updates related to our services.

c. Payment Processing:

• Payment information is used for billing and processing payments for doula services.

d. Legal Compliance:

• We may use your information to comply with legal obligations. 

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3. HOW WE STORE YOUR PERSONAL INFORMATION

• Your information is stored securely and the following procedures are in place:

• All data forms and/or session notes are digitally stored. 

• Session notes may include dates and times of attendance and notes of the issues arising from the session, progress made and future sessions. Any hand written notes that are made during the sessions are typed up at the end of the session and then destroyed via incineration. If any hand session notes were to be stored they would be kept securely in a locked filing cabinet.

• Empowered beginnings operates a ‘clear desk’ policy, which means that session notes and other information are not left unattended.

• Empowered Beginnings' ICT devices are password protected and run robust anti-virus software.

• Emails are deleted after the client has completed their course; a digital copy may be placed with the client’s digital session notes.

• Your data is stored securely for 7 years, in accordance with insurance and professional guidelines, after which time it is destroyed.

• Data that is stored digitally will be securely deleted using SDelete. Handwritten data will be destroyed via incineration.

• Empowered Beginnings' mobile devices will not be used to store personal data.

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4. INFORMATION SHARING

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described below:

a. Service Providers:

• We may share information with trusted third-party service providers involved in delivering our services.

b. Legal Requirements:

• We may disclose information to comply with applicable laws, regulations, or legal processes.

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5. YOUR DATA PROTECTION RIGHTS

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of personal information that Empowered Beginnings holds about you.

• Your right to rectification - You have the right to ask Empowered Beginnings to rectify personal information you think is inaccurate. You also have the right to ask Empowered Beginnings to complete information you think is incomplete.

• Your right to erasure - You have the right to ask Empowered Beginnings to erase your personal information in certain circumstances where it no longer has any legal reason to retain it. Please note, this may cause a contract to be cancelled, if the information requested to be deleted is required for said contract

• Your right to restriction of processing - You have the right to ask Empowered Beginnings to restrict the processing of your personal information in certain circumstances.

• Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances. This includes the right to opt out of any marketing communications that Empowered Beginnings may send you and to object to us using / holding your personal data if it has no legitimate reasons to do so.

• Your right to data portability - You have the right to ask Empowered Beginnings to transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, Empowered Beginnings have one month to respond to you.

Please contact us in writing at contact@empoweredbeginnings.co.uk if you wish to make a request, we will respond within 28 days.

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6. HOW TO COMPLAIN

If you have any concerns about Empowered Beginnings use of your personal information, you can make a complaint to Empowered Beginnings.

 

 

7. CONTACT INFORMATION

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Empowered Beginnings

contact@empoweredbeginnings.co.uk

07977618855

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Thank you for entrusting us with your personal information. We are dedicated to maintaining your privacy and providing quality doula services.